We, GEMISTRY JEWELS PRIVATE LIMITED (“Company”) ensure our commitment to Your privacy with regard to the protection of Your invaluable information. To ensure better protection of Your privacy, We provide this privacy policy explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used (“Privacy Policy”). This Privacy Policy contains information relating to the e-commerce website -https://www.gemistryjewels.in ( “Website”).
ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS PRIVACY POLICY. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE PRIVACY POLICY IN ANY MANNER.
Terms of our Privacy Policy:
Definitions:
“We”, “Our”, and “Us” shall mean and refer to the Company.
“You”, “Your”, “Yourself” and “User” shall mean and refer to natural persons who use the Website.
“Personal Information” shall mean and refer to any personally identifiable information that We may collect/ receive from You or otherwise process in connection with your use of our Website or Application.
“Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
“Service Provider” includes any natural or legal person who processes the Personal Information on behalf of the Company.
Overview
We commit to respecting your Privacy Information. We further recognize Your need for appropriate protection and management of any Personal Information you share with us. We maintain the Personal Information in as accurate, complete, and up-to-date form as is necessary to fulfil the purposes for which it is to be used. If you discover inaccuracies in your Personal Information records, please notify us immediately so that necessary changes can be done. Failure to notify us of changes to Personal Information may negatively impact the way we communicate or provide services to you.
Collection of Information:
In order to avail any services through the Website, you may provide/ We may collect the following information which includes, but is not limited to:
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
• Information such as device information, operating system, and operating system provided advertising id, IP address, date and time of every user request.
• User interaction on Our Website or Application such as ‘like' or ‘dislike' a product or an inspiration, adding or removing products and inspirations to wish list, sharing a product or Inspiration to social media sites such as Facebook, Google, Twitter etc. and other interactions and dialogs during interactive search.
• We may use ‘aggregate’ level user information to build marketing profiles, develop technology that can improve user experience, analyse usage of Our Website.
• Demographic profile (like your age, gender, occupation, education, address).
• Personal preferences and interests
• Your bandwidth speed and information about the software programs that are installed on your computer.
• Standard server log information
We may also collect the following information about:
• The pages you visit/access.
• The advertisements you view
• The links you click on our website.
• The number of times you access the page.
• Things you view, add to bag, add to wish list.
• Your opinion on services, products, features on our websites.
When / How do we collect the Information?
We will collect anonymous traffic information from you when you visit our Website.
During registration, we collect Personal Information such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc. Upon registration we shall send communications from the Website (e.g. newsletters, updates).
We use this information to contact you about the services you are using on our Website and services in which you have expressed interest. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
In addition to the specific uses set out below, we may use information we collect to provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Cookies
We use data collection devices such as "cookies" on certain pages of our Website. "Cookies" are small files sited on Your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. Please read here our full cookie policy:
• Third party vendors including www.google.com (“Google”) may use cookies to serve ads based on Your visits to this Website. You may choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option. You may choose to opt-out of the DoubleClick cookie that Google and its partners use for interest-based advertising by visiting Ads Settings.
• The Website has also enabled the Google Analytics and other analytics which allows Google/third parties to collect anonymous data about users on our website for analytics and for Website improvement purpose, in addition to Google advertising cookies and anonymous identifiers.
• Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both - Session and Persistent Cookies.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Web Beacons
Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
Disclosure of your information to service providers and third parties
We share Your Personal Information in the following circumstances:
i) Advertising:
The Company uses some third parties ( such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers ) to administer a limited set of advertisements on the Website. During this process, aggregate profile information of the User, such as user community, may be used in the selection of advertising to make sure that it has relevance to the User. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual Users have clicked on the ad banner.
ii)External Service Providers:
We use the services of our enabling Service Providers such as outside shipping companies, resellers, business associates to fulfill orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. and process the payment for goods and services ordered from Our Website. There may be a number of services offered by external Service Providers that help you use our website. If you choose to use these optional services, and in the course of doing so, disclose information to the external Service Providers, and/ or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.
iii)Affiliates:
We share much of our data, including your Personal Information, with Affiliates that are committed to serving your needs through use of our website and related services, throughout the world. Such data shall be shared for the sole purpose of enhancing Your experience of using the Website.
iv) Law and Order:
We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and you so authorise us, to disclose your Personal Information to law enforcement and other government officials as we, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.
v) Customer Service and Improvement:
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Any information that you make publicly available on the Website may be potentially viewed by any party, and by posting such material it is deemed that You consent to share such information with such parties.
External links on Website
The Website may contain hyperlinks to external websites. We have no control over these links, which are provided by third parties.
You acknowledge that we are not responsible for any collection or disclosure of your Personal Information by these external sites or for any content, advertisements, products, or materials available there.
We are not liable for any loss or damage resulting from such collection or disclosure or from your reliance on the completeness or accuracy of external content. These external sites may have their own privacy policies, and we recommend reviewing them before providing any Personal Information.
Rights of the user
• Rights to confirmation access and modification
You may ask us to confirm what Personal Information we hold about you at any time, and request us to modify, update or delete such Personal Information. You may also request a copy of the Personal Information we hold about you by sending an e-mail to info@gemistryjewels.com.
Even if you request for deletion of Personal Information, we shall retain in our files, the information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems.
Therefore, you should not expect that all of your Personal Information shall be completely removed from our databases in response to your requests.
• Opt- out policy /right to restrict our use of your personal information
Users can opt out of being contacted by the Company, or receiving information as a whole or a part from the Company at any time by selecting the appropriate option provided for in their profiles or at any time by sending an email to info@gemistryjewels.com. If, at any time after registering for information or ordering services, users change their mind about receiving information from the website, the frequency with which they receive information or about sharing their information with third parties, simply send the request to info@gemistryjewels.com.
You have the right to complain about the improper processing of your Personal Information (such as collection, storage, modification, transfer, deletion, etc.) by emailing us at info@gemistryjewels.com
• Right to data portability
You have the right to request that we transfer your Personal Information to another third party. This right of data portability only applies to certain types of Personal Information.
• Restriction of Processing
You may have the right to ask us to stop or restrict our processing of personal information under certain circumstances.
Retention of personal information
We adhere to the principles of purpose limitation and data minimization. Therefore, we only store your Personal Information for as long as it is necessary to achieve the purposes mentioned here or as long as the storage period is required under the applicable laws. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding Personal Information will be deleted in accordance with the statutory provisions. However, even if we delete your Personal Information, it may persist on backup or archival media for audit, legal, tax or regulatory purposes or any other purpose specifically permitted under the applicable laws.
Transfer of your personal information
Your Personal Information is processed at the Company's offices and by Service Providers in various locations. This may involve transferring your data to computers outside your jurisdiction, where data protection laws may differ.
By consenting to this Privacy Policy and submitting your information, you agree to such transfers. The Company will take reasonable steps to ensure your Personal Information is treated securely and in accordance with this Privacy Policy. Transfers will only occur if adequate safeguards are in place to protect your information.
Minor users
We do not offer products or services for use by minors. If you are under eighteen years of age, you may use our website only with the involvement of a parent or guardian.
Security
We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect your Personal Information from unauthorised access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
Further, we work hard to protect our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
• We encrypt our services using Secure Sockets Layer (SSL).
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Business Transfers
In case We are acquired by or merged with another Company, We shall transfer Your Personal Information to the entity we are acquired by or merged with. In the event of a merger or acquisition, We shall notify You by email/by putting a prominent notice on the App/ Website before Your Personal Information is transferred and becomes subject to a different privacy policy.
Severability
Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this Privacy Policy.
Amendment
Our Privacy Policy may change from time to time. Hence we shall post any privacy policy changes on the Website or notify you by email. The updated version of the Privacy Policy will be effective as soon as it is accessible.
Disclaimer of Warranties
The Company provides the website and services "as is" without any express or implied warranties. To the fullest extent permitted by law, the Company disclaims all warranties regarding the services and website, including but not limited to merchantability, satisfactory quality, accuracy, fitness for a particular purpose, and non-infringement.
The Company does not guarantee that the services will yield effective, reliable, or accurate results that meet your requirements. While we implement commercially reasonable safeguards to protect your Personal Information, no method of transmission or storage can be guaranteed as 100% secure. You acknowledge that any information you provide is at your own risk.
Indemnity
You agree and undertake to indemnify us in any dispute by any third party arising out of disclosure of Personal Information by you to third parties either through our website or otherwise and Your use and access of apps, websites or resources of third parties. We assume no liability for any actions of third parties with regard to Your Personal Information, which You may have disclosed to such third parties.
Complaint
You may direct any complaints, questions, or enquires with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) appointed by Us for addressing the concerns.
BY USING THE WEBSITE OR NATIVE MOBILE APPLICATIONS, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY, GEMISTRY.COM RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.
If you have any questions about this Privacy Policy, please feel free to Contact Us through our Website or write to us at info@gemistryjewels.com.
For Grievance Related Queries:
Grievance officer : GEMISTRY JEWELS PRIVATE LIMITED
Email id: info@gemistryjewels.com
Contact no: +91 79779-06782
Time: 10.00am to 6.30pm (all working days)